FAQ - GCE-Elmina Duathlon 2019

1.       When does the registration for GCE Duathlon 2019 start and end?

The registration will commence on 24 April 2019 and end on 31 July 2019 or upon reaching the limit of 1,500 participants.

2.       When does the super early bird & early bird discount start and end?

Super Early Bird discount: 24 April 2019 till 3 May 2019

Early Bird discount: 4 May 2019 till 17 May 2019

3.       Does the registration fee include insurance coverage?

No, the insurance coverage will not include in the registration fee.

4.       Steps to register

1. Go to gosportz.my Home Page, click on the Register button of this event.

2. It is open to All for registration. If you are an existing member of gosportz, it is optional to login.

3. Proceed to complete the form and choose your payment method, tick the Rules and Regulations box and submit.

 

5.       What are the payment modes available for registration?

There is one(1) way of payment: Online payment.

For Online payment, you need to click on IPay88 button and follow the online procedures accordingly.

6.       How do I register if I am under the age of 16?

If you are under 18 years old for Dash Duathlon, Fun Ride and Fun Run category, you will need your Indemnity Declaration Form. Complete the indemnity section found on the online registration form for Dash Duathlon, Fun Ride and Fun Run category.

7.       How do I know if my registration was completed?

For online payment, when your payment is completed, a confirmation slip will be sent to the email address that you had provided during the registration process.

8.       Any Group registration?

Yes, group registration is available. Each registration group of 5 each time, you can register group up to the limit you want, (please add in your group name).

9.       I did not receive the confirmation slip. What should I do?

You may not have received the confirmation slip for one of the following reasons:

1.) You provided an erroneous email address when registering.

2.) The email might have been treated as a spam email and diverted to your junk box.

Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and provide:

Name

Transaction ID

We will reply within three to five working days.

Alternatively, you can call us at 03 – 9056 2370, between 9.00am to 6.00pm on weekdays

10.   Why my user account failed to login or blocked?

Email activation not done, please search back GoSportz email, click on the activation link or email to This email address is being protected from spambots. You need JavaScript enabled to view it. to unblock.

11.   Do I get a refund if I choose not to participate or I am unable to make it on the day after registering for the event?

No, all the registration fees are non-refundable and non-transferable.

12.   Can I change categories after I complete my registration?

No, you are not allowed switch to another category after completing your registration.

 

13.   Can I change my event apparel size after complete my registration?

No, you cannot change your event apparel size after completing your registration. Please refer to the size chart at the home page to choose your preference.

14.   Can I get my friend to participate on my behalf?

No, registration for GCE Duathlon 2019 is non-transferable for safety reason and ease of identification and contact purposes if any emergency arises.

15.   When is the entry pack collection?

Entry pack collection will be available at:

Date: 7 September 2019 (Saturday)

Time: 11:00am - 7:00pm

Venue: First Floor, South Court, Atria Shopping Gallery

Please bring along your IC and confirmation slip to claim yours.

16.   Can I help my friend / group member to collect the entry pack?

You may authorize your friend to collect on behalf by bringing his / her IC, confirmation slip to collect the race pack.

17.   What is included in my race pack?

Each registered participant will receive Event T-Shirt, Goodies Bag, Bib Number and sponsors’ items.

18.   Can teenagers participate?

Yes, minimum age for participants is 18 years old for Full Duathlon and Team Relay, if you are under 18 years old for Dash Duathlon, Fun Ride and Fun Run, you will need your Indemnity Declaration Form. Complete the indemnity section found on the online registration form.

19.   How does Team Relay work?

A team comprising 3 participants and each member to complete one part of relay. Men Relay comprising male participants only and Mixed Relay comprising mixed gender participants.

20.   How do I view my photos from the event?

To see photos of you taking part during the event please visit https://www.facebook.com/GoSportzEvent/

21.   How do I download my free certificate?

You may download your e-cert at official website - past result within 5 working days after event.

 

Sponsorship

22.   I am interested to advertise or gain more exposure for my brand. Do you offer such exposure for potential advertisers?

Yes. Please contact us here or alternatively, drop us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Event day

23.   What should I bring on the event day?

Please bring along your IC/ Passport to verify the identity of participants.

24.   What are the route for the various categories?

Kindly refer to home page to get the information of routes for each category.

25.   Am I required to have a bicycle to join this event?

Yes. You need to have a bicycle to join this event.

26.   Can I rent a bicycle at the venue on event day?

No, you are unable to rent a bicycle on the event day as there is no rental service provided on event venue.

27.   How can I get to the event location?

You can reach the location by car, taxi or cycling. Kindly refer to the Location to get the exact location details

28.   Where can I park my car on event day?

Kindly check Here for Parking options on Event day.

29.   What are the bicycles that are allowed?

Road Bikes, Sports Bikes, Touring Bikes, Hybrid Bikes, Mini Velo Bikes, Folding Bike and Mountain Bikes, Bikes with Aero or Extension Bars - Specialist Time Trial Bikes are allowed.

The following bikes are STRICTLY NOT ALLOWED for any category:

- Bikes with Disc Wheels / Rim Covers;

- Bikes with Fixed Wheels with No Brakes;

- Motorized Bikes;

- Unicycles

- Scooters.

30.   Will bike maintenance services be provided at the event?

Yes, we have technical support on our mechanic tent. Riders are advise to check their bikes at all Rodalink outlet for free before event.

31.   Is there any support car in case participants got problem?

Yes, we will have support cars and marshall.

32.   Will my timing be recorded?

Yes. They can view their timings at www.gosportz.my within 1 working days after the event. You may get your chip flume slip at finishing line area.

33.   Do I get to win a prize if I finish first in my category?

Yes, please refer to Event Prizes for details.

34.   If I miss the flag-off time for my category, can I join another category?

No, you are not allowed to join another category if you miss the flag-off time. This is to ensure a smooth road opening process, you will lose your priority in a particular category.

35.   Is there a cut-off time for my ride?

Yes. For safety reasons, if the appointed officials of the Event Organiser decide that the participants are unlikely to complete their ride within the stipulated cut off time, such participants will be diverted to designated points for pick-up arrangement.

Cut-off time for Full Duathlon: 5 hours 30 minutes after start (Latest Update: with delay tolerance up to 30 minutes for 2nd run to an overall cut off within 6 hours)

Cut-off time for Team Relay: 5 hours 30 minutes after start (Latest Update: with delay tolerance up to 30 minutes for 2nd run to an overall cut off within 6 hours)

Cut-off time for Dash Duathlon: 3 hours 30 minutes after start

(Actual cut off time may subject to change but will be announced accordingly).

36.   Will I still receive a medal if I exceed the cut-off time?

No, you will not receive a finisher medal.

37.   Will there be any bag deposit service?

Yes, the bag deposit area located next to info counter.

 

Team Relay

38.   How many members to participate in Team Relay?

A team comprising 3 participants and each member to complete one part of relay. Men Relay comprising male participants only and Mixed Relay comprising mixed gender participants.

39.   What are the payment modes for Team Relay registration?

For Team Relay, online payment is available.

40.   I had paid for my team to sign up. If my members are not able to complete their registration by the closing date, can they still participate?

Yes, you are allowed to swap the member in team after you obtained the approval from organizer.

41.   Do we get to win any prizes in the Team Relay?

Yes, winner will entitle for the prizes. 

42.   Can I still be eligible to qualify for individual’s category as a member of Team Relay?

No, every individual in a Team Relay is not eligible to win the title of the respective category of GCE-Elmina Full Duathlon 2019.